Sitting and drinking my coffee this morning, I pondered the thought/concept that these days, we live in a modern Rolodex. We can custom pick services we need, right at our fingertips. For those younger than GenX and Boomers, it wasn’t always this way. We had to flip through the Rolodex on our desk (reference the visual provided). This Rolodex was a desktop rotating stand, cataloging hand-written or typewritten cards with information of your go-to contacts. Old school. No automation involved. Maybe the cards had pencil, eraser shavings and whiteout, but when you needed help addressing a question or hiring an expert, only the trusted ones made their way into your very personalized and coveted Rolodex. Over the years, the Rolodex was replaced with caller ID and speed dial, and then cell phones where you could store your ‘favorites’ and then finally, the smartphone with the entire internet search engine at your fingertips.
From those decades’ past, to now in 2024, the challenge when searching for services went from “too many cards jamming my Rolodex” to AI automation being so advanced, the common frustration is “I can’t get a hold of an actual human being to get what I need in an urgent and meaningful fashion.”
At Sability, we understand the challenges and benefits that come with new technology. Many of our inquirers and customers leveraging UKG share a commonality: they’ve purchased and committed to a powerful and robust enterprise HCM system and need to find their trusted support provider. To whatever capacity they are using their UKG system today – or plan to in the future – who is their trusted go-to contact? You know…their ace-in-the-hole, their won’t-let-me-down contact who helps them troubleshoot, that shares the ‘how and why’ of the remedy and gives them advisement to empower them moving forward?
Well, good news is you can ditch the rolodex, caller ID and smartphone search engine in three easy steps!
**Article submitted by a Gen-Xer, who remembers the days of Atari and phones with cords, appreciates the human connection and importance of service and partnership, but is ready to serve your modern-day technology needs!