Group 13
Vector 5 (1)
Vector 5
Vector 5 (1)
industry
Food Service
ukg product
UKG Pro
customer details
National Quick Service Restaurant with Global Operations
Headquartered in Virginia
Over 1,900 Locations Worldwide Across North America, Europe, Asia, and the Middle East
Sability Services
Client-Side Implementation
Benefit Support
UKG Consulting Services

Summary

After selecting UKG Pro, this national quick service restaurant knew they wanted a client-side consulting partner. Sability engaged early, developed an Organization Readiness Plan and defined business needs and best practices for leveraging UKG Pro. Throughout each implementation phase, Sability filled the role of trusted advisors—managing testing, training staff and end users, and supporting go-live.

The organization successfully launched UKG Pro HR and Benefits, facilitated Open Enrollment, and transitioned Payroll a few months later. The partnership continued as Sability converted historical data, supported additional module rollouts, interfaces, reporting, and knowledge transfer. Six years later, the client continues to utilize Sability’s support for adding new benefit plans, adding the match to all employee records, and testing.

Results and Benefits

Organization
Readiness Plan

Plan designed using key considerations of ROI, process improvement, and user experience

Comprehensive Resources and Involvement

Extension of client team for strategic planning to hands-on testing, training, and technical support

Increased Efficiency

Ensured project success, reducing internal workload to delivery a tailored and efficient system

Long-Term Partnership

Sability continues to act as a supporting partner and liaison between the organization and UKG

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