Three years after implementing UKG Pro, a Canadian Credit Union sought Sability expertise for comprehensive review to optimize processes and systems. Sability conducted in-depth analysis of the employee lifecycle, end-to-end processes, and facilitated review sessions focused on findings of siloed service delivery, unclear employee roles and responsibilities, underleveraged technology, and manual processes and controls. Sability validated system configuration and ensured compliance after discovering inaccurate tax categories and taxable expense benefits.
Provided with identified root causes and prioritized critical, quick, short-term, and long-term recommendations to overcome challenges, the strategic guidance aimed at aligning operations with best practices and growth. With support of an ongoing partnership, goals of ensuring successful adoption, continuous improvement, and increased employee satisfaction were met.
Enhanced access to organizational information and insight necessary for decision-making
Assessed service delivery model to better support Employee Lifecycle in resourcing, capacity, and structure
Standardized and effective best practice framework build on process mapping and impact analysis
“Diverse project team with expertise in UKG, Canadian Payroll practices and process optimization. Great expertise. Willingness to assist. Great recommendations.”