After more than 20 years of using UKG Pro and relying on the Backoffice for all HR/HRIS, benefits, and payroll functions, this human services organization sought to modernize their processes by transitioning to the web functionality in UKG Pro. This transition would improve performance and integration. Sability partnered with the organization, first tackling their complex security structure and addressing stacked, duplicate, and partial roles that had built up over time. This foundational work was essential to progress to core functions like employee maintenance and job changes.

Within 10 weeks, Sability migrated all configuration to the web, outlined best practices, and developed a transition plan including training for payroll staff and testing prior to go-live. Despite deep legacy roots, the client successfully embraced the transition, modernizing processes and setting the stage for long-term efficiency and growth within the UKG Pro web environment.